Easy location. Great place if you don't want or need daily cleaning. Would be fine stars but it seemed a little easy to hear the rooms around you.
I’ve stayed at many Candlewoods and the Amarillo Candlewood is easily the worst. My floors were filthy. I didn’t have an ice maker or a can opener. Plus, I checked in on a Sunday and didn’t receive maid service until the next Thursday. I’d recommend that you **avoid** this hotel. The management of this hotel is abysmal.
So my dad called in-advance for a room and we were booked then we got there and were told we accidentally were double booked. The place only had 2 luggage carriers for the whole building so my family had to carry all their luggage on their own and then we got to the door and the card wouldn't open it. Another person came up behind us and it didnt work for him either. We tried everything to get the door to open until he decided to shake the door to get their attention (only one person running the place). They opened the door and rudely said "You have to open th door when the red light beeps. There's no green light." We had to carry all our bags up to the top (4th floor) and when we got to our room the card wouldn't work. We kept at it until the door opened! Because the person who had the room was awoken and angry. We had to carry everything back downstairs to tell them they double double booked us. The girl who was working there told us "Oh, it's not my fault really! The guy who was working here before me did most the reservations and now I'm like what did he do?" She went on about how it was his fault even though she gave us that room then she said they only had one room free now and it was a king suite...With only one bed. So me and my brother (both pretty grown) had to sleep together on a thin, springy, fold-out couch. Again on the top floor. And finally in the room, the walls were so thin we could hear people in the rooms beside us. This was by far my least favorite experience.
Our stay at this hotel was horrible! I can't believe they are even part of IHG family! When we checked into our room we were in there for about 30mins when we realized there was little red fire ants in our bathroom then I saw some in the kitchen. Then as I was about to tuck in my daughter for bed I pulled the sheets back and saw 3 ants crawling in the bed! We called the front desk to change our rooms and they were very quick and apologetic about it. Oh and I forgot to mention also in the room where the fire ants were some of our "clean" bathroom towels were very dirty! Once we got to our second room, good news was there was no fire ants in there but our "clean" bed sheets had some stains on them as did our shower curtain and the bathroom door. If we ever stop in Amarillo Texas this is a hotel that we will NEVER stay at again. So I suggest you look elsewhere for your stay.
I checked into this hotel June 4th and checked out June 22nd. They billed me from June 4th to July 1st. I’ve been fighting with this hotel for weeks trying to get a partial refund. The general manager is never available and has yet to resolve the issue. I have offered the receipt from when I checked out and I still can’t get a partial refund. I’ve called IHG and my credit card company. Resolution of this issue should have been as easy as me emailing the receipt to the general manager and her crediting my card.
Pros: No couch-bugs or bed-bugs.
Edit: Resolution happened today 8/1/2017. My credit card, the IHG Mastercard, called to let me know they were voiding all of the extra charges. They'd also be served to fire the GM of this hotel. ***AVOID THIS HOTEL***
The employee running the front desk was rude and unknowledgeable, and directly liked to my face. Had to call the manager to check us into The hotel, while the room was clean and organized the AC unit was so loud I had to either sweat to death or not sleep.
Candlewood Suites Amarillo Western Crossing is a US Lodging based in Amarillo, Texas. Candlewood Suites Amarillo Western Crossing is located at 18 Western Plaza Dr, Amarillo, TX 79102, USA.
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