My 89 year old grandmother has been without water for 2 days... I had called another plumber to fix a stoppage that is backing up in the whole house.. I get my free estimate from him because there is apparently a bigger problem with the cleanout, he can't snake it. Ok. So I call roto-rooter to get a 2nd estimate on cleaning it out.. all is well. I am told it will be no problem I can clean that out. Tells me 120$ to clean it out.. (I have told him the previous plumber couldn't snake it) Of course I happily tell him yes! So he starts the snake process and then comes back & tells me the same thing the last plumber told me.... That I had told him?! Only he still has to charge me 120$.. because. Once we said yes to the estimate.. which was to snake the line(no problem) I was told... He had to charge me full price & could not leave until he was paid! For nothing!!! To tell me what we already knew!!! All I'm saying is Beware! I will say they were able to get to us very quickly.
Came in a timely fashion, professional and polite. Pipe was fixed within an hour.
Roto Rooter- Amarillo - Worst Customer Service I've ever encountered in any industry. Do yourself a favor and call someone else, ANYONE else.
Roto Rooter is a US Plumber based in Amarillo, Texas. Roto Rooter is located at 1831 S Austin St, Amarillo, TX 79109, USA.
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