Had to chase someone down. But when I did get someone he was very helpful and polite.
Used to have an awesome service plan which made me spend lots of money here. I haven't been back since they went to the third party nightmare service. Literally the awesome service plan was the only reason I bought here instead of Amazon. Now I sit at home order online from Amazon and buy nothing from here. Hope someone at HQ is reading these and gets the message.
Sometimes we have good experiences. But then ... sometimes ... it is difficult to find someone to help us when we are needing help with a purchase or simply to find something. The Geek Squad area has been helpful to us on a few occasions and we appreciate that. Regarding purchases, we are pleased with what we have bought there in the past.
Had to wait to get someone to help me.
I needed a printer and needed to be able to go into the store, get what I needed and get out because I was pressed for time. This Best Buy had a good selection of printers, reasonably priced. I found the one I needed, got extra ink and checked out quickly. All the employees I interacted with were friendly and helpful. The cashier was exceptional. All around great experience.
The sales guys in the specialty electronics area were awesome! They were very nice and knowledgeable. As for the standard store staff, none of them seemed to want to help us find an item that needed to be looked for in the back, not even customer service, and it took forever to finally get our item and leave.
Best Buy is a US Electronics Store based in Amarillo, Texas. Best Buy is located at 101 Westgate Pkwy W, Amarillo, TX 79121, USA.
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