Since Le Chateau was booked, we took our two dogs there two days ago while we went out of town. We picked them up first thing this morning only to get them handed to us covered in feces and urine and some sort of sticky substance. The smell was so bad we had to roll the windows down on the way home. We called the nice guy who works there and he informed us they were overbooked. This is no excuse! A week's worth of their food was missing (and we were told if they "seemed hungry" they were given more food). We called his supervisor Michelle and she apologized and offered a free bath. She stated that because of one of our dog's eye problem, they were mostly confined to a kennel (?!) We will never know what happened at this place, but we are never taking our pets near there ever again. Both dogs came home and drank water for several minutes as if they hadn't drank for a long time. Our other dog is limping and they both seem extremely exhausted. A long bath later and they still reek of urine. NEVER again!
Great grooming for my long haired miniature dachshund, Gretchen. Love the dog food that we buy. Very nice people.
They said to give them 3 hours to get her done. I came back 3 1/2 hours later and they had just been bathed. So I had to bring them back the next morning. Again Lexie begun to shake and didn't want to go back with the woman. Then my other little dog begun to shake. I'm not sure what changed there. But I don't think I'll be back.
I did not have a good experience with Animal lodge. The last time I brought my dog Charley there for just three days. When I picked her up Monday morning around 7:00 am , she smelled horrible. She smelled of urine and I could actually see yellow stains on her white fur coat. It truly was disgusting. I knew they did not not take good care of her, but I did not say anything. The staff was friendly, but if you are looking for quality care I would not suggest this place. I would say it is the "San Jacinto" of Amarillo's animal lodges. I wish they were cleaner because they are reasonably priced, but you get what you pay for with this lodge. The only reason I gave a star is because I had to.....
Love animal lodge for my Yoshi girl :) Yoshi loves it too!!
I've been taking my fur baby Lexie here for years. Usually she likes to be groomed. This last time she was shaking and did not want to go back behind the door.
Animal Lodge is a US Store based in Amarillo, Texas. Animal Lodge is located at 3201 S Western St, Amarillo, TX 79109, USA.
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