As a customer i am very disappointment and upset at the kind of services they provide me at this location. From the beginning where the gentlemen that was doing the oil change to my car, for which i was there originally there for, he end up coming back and letting me know that i need the transmission fluid change and he went ahead a quoted me a price that was incorrect at the end of my service. Well since the service was done to my car, then my car started to act weird. So i had my mechanic look into it, and when he did, he found out that they hadn't even changed the transmission fluid on my car it was black, this was 4 days later from my services done .The worst things is that the manager seth and the Cody, they keep making feel stupid and made me cry, they think that the customer's aren't ever right and more then that they keep wanting to touch my car after they had mess it up the first time and they wouldn't even consider, refunding my money.They are very rude and very unconsecrated to the customer, and they don't even care if they have giving them a good service for the customer to leave satisfied. They made it so clear that they didn't care about the customers being happy after they have walked out of there. I have never felt so disrespected in my life until this happened, i would never let nobody walk away from my front desk or facility knowing that they are upset or even knowing that i have made a mistake, but obviously this places doesn't care about the their customers or there vehicles, they don't appreciate there customers and they obviously don't care about there vehicles.
Very unsatisfactory service. Took vehicle in for inspection on the morning of 10/29/2016 and they tried to say I needed more than the required criteria to pass (assuming just to make another sale). Dumb person hired to inspect said I needed two license plates lights and running lights when the TXDOT website clearly states otherwise. Quit trying to con people. Will never do business here again.
Very disappointed with their employees. I asked for a cheap basic oil change and at the end they charged me double for what I asked for. They put the most expensive oil they could. I will never go back after being cheated.
The worst everyone is rude.
Toot N Totum Car Care Center is a US Car Wash based in Amarillo, Texas. Toot N Totum Car Care Center is located at 5900 S Coulter St, Amarillo, TX 79119, USA.
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