My experience at this store varies from week to week. I generally leave Sears feeling underwhelmed and find myself shopping at other retailers. OK, but nothing special to point out. Big store with average offerings.
They don't answer the damn phone.
Great place to buy appliances and Craftsman tools
Very few common items kept in stock, such as flashlights. The layout seemed rather illogical in ways as you'd randomly run across an individual item nowhere near it's section, but not as though it were a display or end cap, as if it were just stocked there because it fit into a space. The staff were extremely friendly and made suggestive sales relevant to your purchase based on worldly knowledge. Unfortunately, they seemed understaffed for a busy weekend and it took nearly 20 minutes to get through the checkout despite there being few customers, but that's not the staff's fault. Not impressed, Sears, not at all.
I had to call and go through the phone tree and have it transfer me to "Customer Service" SEVEN times before an actual human being answered the phone. The first six times the phone tree transferred me and the call rang and rang until it disconnected me.
Sears is a US Department Store based in Amarillo, Texas. Sears is located at 7701 I-40 Frontage Rd, Amarillo, TX 79121, USA.
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